The Commprove platform will provide capabilities to allow protocol analysis, end-to-end tracing, troubleshooting, and KPI Reporting, as well as several new Customer Experience Management (CEM) modules for LTE.
“Dhiraagu has the largest 3G and 4G LTE network in Maldives, and is the only mobile operator that provides 3G services to all inhabited islands within the Maldives,“ said Mohamed Musad, Director of Networks at Dhiraagu. “We’re already moving rapidly to extend 4G services to those customers, and it is important that we continue to deliver the high quality service that our customers expect. That is why we are investing in CommProve’s service assurance and CEM solutions, to allow us to ensure subscribers are getting the best possible connectivity, reliability and bandwidth from our network.”
The new 4G passive monitoring solution extends the existing CommProve 2G & 3G core network monitoring solution at Dhiraagu into the LTE environment. The new capabilities will provide an unobtrusive passive monitoring system with real-time analysis capabilities, powerful troubleshooting capabilities and insights that enable operators to make quicker decisions that maximise profit and protect revenues.
“We are starting to see strong demand for our 4G service assurance and CEM solutions, and we are very pleased to be able to assist Dhiraagu with this capability extension,” said Jean-Claude Martinez, CommProve CEO. “CommProve has been working with what is now known as ‘big data’ since 1996, and our passive monitoring systems are already exceptionally scalable, handling tens of billions of network events daily, supporting 300 million subscribers around the world, and we are now starting to extend the value of that extreme data processing capability into new areas like CEM and revenue assurance.”
CommProve enables mobile network operators (MNOs) to control financial performance, quality of experience and network performance using real-time cell awareness. The CommProve NetLedge platform provides real-time data acquisition and mediation while the CommProve Insight application suite collects and analyzes network usage information and integrates it with business rules and subscriber data to enable operators to maximize both customer satisfaction and profitability.
Headquartered in Ireland, and privately held since it was founded in 1996, CommProve customers include H3G, Safaricom, Telecom Italia, TIM Brazil and Vodacom.
Dhiraagu offers a comprehensive range of mobile, fixed, broadband and data services across the Maldives. Dhiraagu provides 100% mobile coverage, which includes all of the country’s 199 inhabited islands, all resort islands and all major industrial islands. Dhiraagu has the widest 3G and 4G LTE network in the country and recently introduced 4G LTE-Advanced for the first time in Maldives and South Asia. Dhiraagu provides 3G broadband services to all inhabited islands across the Maldives.